This policy applies to paid Waitlyze subscriptions purchased through Dodo Payments, our Merchant of Record. Dodo Payments processes billing and provides the receipt for each purchase.
1. No Refunds
Payments are non-refundable. We do not provide refunds or credits for partial subscription periods, unused features, unused time after cancellation, or a renewal that has already been charged. Your subscription remains available through the end of the paid billing period unless the service is terminated for a serious violation of our Terms.
2. Cancel a Subscription
You can cancel renewal at any time from Billing in your workspace settings. Cancellation prevents the next charge; it does not refund the current billing period. Your workspace keeps Pro access until the paid period ends, then returns to the Free plan. Existing waitlists and subscriber data are retained, and Free-plan limits apply to new activity.
3. Billing Issues
If you see a duplicate charge, an incorrect billing interval, or a technical issue that prevented you from accessing a paid feature, contact us promptly with the workspace name and the Dodo Payments receipt or transaction reference. We will investigate and correct verified billing or service errors. This does not change the no-refund policy for unused time or a change of mind.
4. Rights Required by Law
Nothing in this policy limits a refund, cancellation, or other right that cannot lawfully be excluded in your jurisdiction. Where mandatory law requires a refund, Dodo Payments and Waitlyze will follow the applicable process.
5. Contact
For billing questions, contact support@waitlyze.com. Include the workspace name and transaction reference, but never email a full card number or security code.